PSA software for MSPs
Not a full PSA. The part of it you live in every day.
PSA platforms bundle ticketing, CRM, projects, time and billing into one purchase, and most MSPs use a fraction of it heavily and the rest reluctantly. Certra is deliberately narrower: the desk, the customer record, and the trust decisions made between them.
What Certra covers
The customer record — organisations, sites, contacts and approvers — the support desk that works from it, caller verification at the point of action, approval workflows for sensitive requests, and a credentials vault gated by the same check. That is the part of the day an engineer actually spends inside a tool.
What it doesn't
There is no billing engine, no project or resource planning, and no accounting integration layer. If your PSA is doing those jobs well, keep it. We would rather be the best system for the desk than a worse version of five products at once.
Why the narrower tool is the safer one
A verification step is only reliable when the customer record, the request and the credentials share a system — every seam between tools is a place the check gets skipped. Narrowing the scope is what makes it possible to put identity in the middle of the workflow rather than beside it.
In short
What you get
Desk, CRM and vault
The three systems the check has to span, held in one place.
Priced per seat
No per-client or per-contact charge for the records you support.
Keeps your stack
Billing, projects and accounting stay where they already work.
Questions
Frequently asked
Is Certra a PSA?
Not a full one. It covers the service desk, the customer record, verification, approvals and credentials — but not billing, project management or resource planning. Many MSPs run it alongside an existing PSA, or in place of one where those modules were never used.
Can we run Certra alongside our current PSA?
Yes, and that is a common arrangement. Certra becomes the desk and the trust layer while your PSA keeps billing and projects.
How is it priced?
Per seat, for the engineers using it: £29 for Desk and £44 for Desk plus the credentials vault, per seat per month. Customers, sites and contacts are unlimited.
Know who you’re really talking to, before you act.
Thirty minutes, using one of your real client accounts. We’ll set up its verification flow and run a live check with you.