UK hosting & data residency
Your clients' data stays in the UK, and you can show where.
An MSP inherits its clients' compliance obligations. When a client asks where their data lives, "the cloud" is not an answer — and a supplier who cannot name their sub-processors turns your due diligence into a dead end.
Stored and backed up in UK regions
Customer records, tickets, verification history and credentials are held in UK regions — and so are the backups, a detail that is easy to overlook and the one a careful client asks about second.
Separated at the storage layer
Each MSP's data is isolated from every other tenant at the storage layer rather than by a filter in a query. The difference matters on the day a query is wrong, which is the only day it ever matters.
Sub-processors named in writing
We will tell you which sub-processors touch your data and where they operate, in writing, before you sign. If you are answering a client security questionnaire, you should not have to guess on our behalf.
In short
What you get
UK regions, backups included
Primary storage and backups both stay in the UK.
Encrypted in transit and at rest
Standard on every tenant, not a paid tier.
Named sub-processors
Written down, so your own due diligence can be answered.
Questions
Frequently asked
Where is Certra data stored?
In UK regions, with backups held in the UK as well. Data is encrypted in transit and at rest, and each MSP's tenant is separated from others at the storage layer.
Can you provide details for a client security questionnaire?
Yes. We will name our sub-processors and where they operate in writing, and describe the storage, encryption and isolation model in enough detail to answer a standard questionnaire.
Is UK residency available on all plans?
Yes. Residency, encryption and tenant isolation are how the product is built rather than an upgrade — they apply to every account on both plans.
Know who you’re really talking to, before you act.
Thirty minutes, using one of your real client accounts. We’ll set up its verification flow and run a live check with you.